Frequently Asked Questions
Everything you need to know about your Brick electronics experience.
What is the standard shipping timeframe for electronic devices?
We process all orders within 24 hours. Standard shipping typically takes 3-5 business days, while express options are available at checkout for 1-2 day delivery.
Do Brick products come with a manufacturer warranty?
Yes, all electronics purchased through Brick include a comprehensive 12-month limited warranty covering hardware defects and technical malfunctions.
What is your return policy for opened electronics?
We offer a 30-day return window. If the item is opened, it must be returned with all original packaging, cables, and accessories to be eligible for a full refund.
Are the devices sold on Brick unlocked and compatible with all carriers?
All mobile devices and cellular-enabled tablets sold on our platform are factory unlocked and compatible with major global network providers.
How can I track the status of my high-value shipment?
Once your order ships, you will receive an email with a tracking number and a link to our real-time portal. High-value items require a signature upon delivery for security.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for eligible purchases.